ANALISIS KEPUASAN KONSUMEN MUSLIM TERHADAP PELAYANAN OJEK ONLINE (GRAB) (Studi Masyarakat Kelurahan Pekan Sabtu Provinsi Bengkulu)

Agustian, Rindi (2019) ANALISIS KEPUASAN KONSUMEN MUSLIM TERHADAP PELAYANAN OJEK ONLINE (GRAB) (Studi Masyarakat Kelurahan Pekan Sabtu Provinsi Bengkulu). Diploma thesis, IAIN BENGKULU.

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Abstract

Based on research results The grab service standards that must be considered are as follows: Statements and Guarantees, Payments, OVO Balances, Grab Rewards Loyalty Program, Cancellation, Rating (Rating) from Third Party Transportation Service Providers, Taxes, Granting Licenses and Restrictions, Ownership intellectual property rights, confidentiality. Customer satisfaction on the online motorcycle taxi service (Grab) in Pekan Saturday Village according to Islamic economics is closely related to needs, desires, benefits, blessings, beliefs and halalness. This is what causes consumers to be satisfied in terms of the Islamic economy.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Analysis, Muslim Consumer Satisfaction
Subjects: H Social Sciences > HE Transportation and Communications
Divisions: Fakultas Ekonomi dan Bisnis Islam > Perbankan Syari'ah
Depositing User: M.Pd.I irfan ahmad
Date Deposited: 14 Oct 2019 01:31
Last Modified: 11 Feb 2020 06:42
URI: http://repository.iainbengkulu.ac.id/id/eprint/3721

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